Delivery is free, anywhere in Pakistan, and you pay the rider in cash when the parcel reaches you. Here is how the whole thing works, start to finish.
Free delivery across Pakistan
We do not charge for delivery. There is no minimum order, no city surcharge and no handling fee. The price you see on the product page is the amount you hand to the rider.
We deliver nationwide through PostEx, who cover the cities and towns across all four provinces, Azad Kashmir, Gilgit Baltistan and Islamabad. If PostEx cannot reach your area, we will tell you on the confirmation call rather than take an order we cannot deliver.
We call you before anything is booked
Every order gets a call or a WhatsApp message from us before the parcel is booked. We use it to check your address and confirm you still want the order. It is a short call.
So please give a number you actually answer. If we cannot reach you, we will try again and message you on WhatsApp. An order we never manage to confirm does not get booked.
Tracking your parcel
Once we hand the parcel to PostEx, it gets a tracking number.
By email. If you gave us an email address, we send you an email with a tracking link as soon as the parcel is booked. Open the link to see where it is.
On our site. Go to Track Order and enter your order number together with the email address or phone number you ordered with. You will see the current status of your parcel.
If you cannot find your order number, message us on WhatsApp with the phone number you ordered with and we will look it up.
How long it takes
PostEx delivers to most areas within a few days, and remote areas take longer. We do not promise a date, because the parcel is in the courier's hands and we would rather tell you nothing than tell you something wrong. The tracking link shows you the real status at any time.
If the tracking has not moved for several days, message us. We can chase PostEx directly.
The rider collects cash
Pay the rider in cash when the parcel arrives. That is the only way to pay for an order on this site. We do not take cards, bank transfers or online payments, and we never ask for payment before delivery.
If anyone contacts you asking for advance payment in our name, it is not us. Message us on WhatsApp and tell us.
Please keep the exact amount ready if you can. Riders do not always carry change.
If the rider cannot deliver
PostEx will try again. Their rider normally calls before arriving, so keeping your phone on is the single thing that helps most.
- Nobody home. The rider attempts delivery again on a following day.
- Phone not answered. The parcel can be held and then returned to us if there is no contact.
- Wrong or incomplete address. Message us on WhatsApp with the correction. We can pass an updated address to PostEx while the parcel is still in their network.
If a parcel comes back to us undelivered, we will contact you to ask whether you want it sent again. There is no charge for a redelivery we agree with you.
Checking the parcel at the door
Open the outer packaging and look at the jar. If it is broken or leaking, you can refuse the parcel and pay nothing, or accept it and message us within 48 hours with photos. Either way we put it right. The full rules are on the Refund and Returns Policy page.
Contact
- Phone: +92 355 5700237
- WhatsApp: +92 355 5700237
- Email: order@theblackgoldsalajeet.com
Gilgit, Gilgit Baltistan, Pakistan