Salajeet is a food supplement that you eat, so we cannot resell a jar once it has been opened. That shapes this whole page. Everything below is the actual rule, not the small print.
The short version
- Unopened, unused jar, within 7 days of delivery: you can return it.
- Opened jar: we cannot take it back.
- Damaged, leaking or wrong item: we fix it, and we pay the cost.
Returning an unopened jar
If you change your mind, you can return the jar within 7 days of the day it was delivered, as long as:
- The seal is intact and the jar has not been opened
- Nothing has been used from it
- It is in the packaging it arrived in
To start a return, message us on WhatsApp at +92 355 5700237 or email order@theblackgoldsalajeet.com within those 7 days. Send us:
- Your order number
- Your name and the phone number you ordered with
- A photo of the jar with the seal still on it
We will confirm the return and tell you where to send the jar. Please wait for that confirmation before sending anything, so the parcel does not go missing.
Who pays to send it back. For a change-of-mind return, you pay the cost of sending the jar back to us. We do not deduct anything else, and your refund is the full price you paid for the product.
What we cannot take back
- Any jar that has been opened or used, even partly, and even within 7 days
- A return request that reaches us more than 7 days after delivery
- A jar with no proof of purchase we can match to an order
This is a hygiene and safety rule about something you eat. It applies to everyone, including us.
Damaged, leaking or wrong items
If the jar arrives broken or leaking, or we sent the wrong size, tell us within 48 hours of delivery and we will put it right. Send photos of the jar and the outer packaging on WhatsApp.
We will either send a replacement or refund you in full, whichever you prefer. We pay the return cost on these. You are not out of pocket for a mistake that is ours.
Photos matter here, because we raise the damage with the courier using the same photos. If the jar is leaking, photograph it before you clean anything up.
How refunds are paid
Because every order is paid in cash at the door, we cannot reverse a card payment. We send refunds by:
- Bank transfer
- Easypaisa
- JazzCash
Send us the account details you want the money sent to, in the name you prefer. We will confirm the amount before we send it.
Timing. Once the returned jar reaches us and we have checked it, your refund is processed within 7 working days. For a damaged or wrong item where we are not asking for the jar back, we process the refund within the same window from the day we agree it with you.
Cancelling before dispatch
Nothing is booked with the courier until we have spoken to you. If you change your mind on that call, just say so and there is nothing to cancel.
After the call, you can still cancel for free at any point before the parcel is handed to PostEx. Message us on WhatsApp as soon as you can. If the parcel is already with the courier, we cannot stop it, and it becomes a return under the rules above.
If you refuse the delivery
You can refuse the parcel at the door and pay nothing, because the rider collects the cash on delivery. The parcel comes back to us.
We would rather you told us beforehand. Refused parcels cost us the delivery both ways, and a customer who calls to cancel is always welcome to order again later. If you keep refusing deliveries we may ask you to confirm by WhatsApp before we book future orders.
Questions
- Phone: +92 355 5700237
- WhatsApp: +92 355 5700237
- Email: order@theblackgoldsalajeet.com